Shipping policy

Shipping options are as follows

Australia

Rest Of The World

We do not ship outside of Australia & New Zealand.

Order Cut Offs

1. We will endeavour to process all orders placed before 12pm on working days on the same day.
2. All orders placed after 12pm each working day will be processed the following working day.
   
3. All orders placed on weekends will be processed on Monday.
   
4. All orders placed on public holidays will be processed on the next immediate working day.
5. During special offers and / or promotional periods please allow an additional 1-4 business days for orders to be dispatched. 

 Order Tracking & Delivery Time Frames

1. Once your order has been dispatched from our warehouse you will receive a Shipping Confirmation email, which will include a unique tracking number for your order. 
2. Estimated shipping time will vary depending on courier loads. General Express delivery is between 1-4 business days, please allow extra for regional locations.

 Delays & Issues with Delivery

1. Please note that we are not responsible for Australia Post's delivery schedule, nor are we responsible for any items that are delayed/lost in transit.
2. If there are delivery issues we will do what we can to help you get your order ASAP, however, Shriro is not responsible for the delivery once the order is dispatched from our warehouse.
3. Should you experience delays or issues with your delivery, we recommend you get in touch with Australia Post and quote your unique tracking number.
4. It is your responsibility to ensure that all address details provided are correct. We cannot accept responsibility for deliveries that are delayed or lost due to an incorrect address being provided.

 Missed or Return Deliveries

1. All orders returned to sender due to an incorrect address or not being claimed at the local or international destination will be refunded and the stock returned to our system. Customers may be charged the outstanding customs and freight fees.
2. Missed or returned deliveries cannot be re-dispatched; you must place a new order.

 Refused Deliveries

1. If you refuse a shipment from Shriro you are responsible for the original shipping charges on the package and the cost of returning the package to Shriro.
2. Upon receiving your refused delivery, we will process a refund for your order, minus the aforementioned shipping charges.

 High Risk Orders

1. Occasionally our system will flag an order as high risk. This can occur when a high risk connection (web proxy) is used to make the purchase. High risk orders will be placed on hold while verification of the orders authenticity is made.
2. To reduce the risk of online credit card fraud Shriro may request additional information and identification from you to assist in confirming the legitimacy of the order.

If you have any further questions, feedback or concerns you can contact us:
Phone: 02 9415 5000